Complaints procedure
We aim to provide a high standard of service. If something has gone wrong, please tell us so we can put it right.
How to complain
You can raise a complaint by telephone, email or post:
- Telephone: 0161 706 0195
- Email: contact@alternative-ate.co.uk
- Post: Complaints, Alternative ATE, Suite 1, First Floor, Dale House, Tiviot Dale, Stockport, SK1 1TA
What happens next
We will acknowledge your complaint promptly and keep you informed of our progress. We aim to resolve complaints as quickly as possible and will send you a final response within eight weeks of receiving it.
The Financial Ombudsman Service
If you are not satisfied with our final response, or we have not sent one within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service. You must usually do this within six months of the date of our final response.
- Website: www.financial-ombudsman.org.uk
- Telephone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Complaints about the handling of a claim under a policy should usually be made to the insurer named in your policy documents. We can help you with this.